Technical Support Engineer

Responsibilities

• ▹Resolve customer technical issues and pass customer feedback to Product and Engineering
• ▹Help customers manage Twilio products, services and accounts in the Console platform
• ▹Act as a subject matter expert by phone and email for technical and non-technical audiences
• ▹Collaborate with teammates and contribute ideas to improve the team's work

Requirements

• ▹Firm understanding of technology stacks common to the Web ecosystem
• ▹Experience in a telecom environment
• ▹Strong communication skills by phone and email
• ▹Strong time management and efficiency in a dynamic environment while following standard processes
• ▹Willingness to work weekends and holidays when needed (24x7 support model)

Soft skills

What we offer

• ▹Remote-first work

About the company

Twilio powers real-time business communications and data solutions for companies and developers worldwide, with a remote-first culture.