L1 IT Customer Support with German and English

Responsibilities

• ▹Provide accurate and optimal IT solutions via telephone, e-mail or chat
• ▹Troubleshoot different issues after training (Office, Windows, Outlook, internet, specific applications, hardware)
• ▹Assist in the resolution of customer and support issues to ensure customer satisfaction
• ▹Follow up the existing backlog
• ▹Comply with the project's performance indicators
• ▹Communicate with other teams and escalate complex issues

Requirements

• ▹Fluent German and English (B2/C1)
• ▹Excellent customer service abilities: client orientation, active listening and interpersonal skills
• ▹Ability to work in a dynamic environment and to multitask
• ▹Availability to work in shifts

Nice to have

• ▹Previous customer support experience

Soft skills

What we offer

• ▹Permanent contract
• ▹Central city offices with a view, top facilities and equipment
• ▹Competitive salary
• ▹Performance bonus
• ▹Expense account for holidays
• ▹Meal tickets and gift vouchers
• ▹Training opportunities
• ▹Regina Maria medical package
• ▹Extra vacation days
• ▹Free fruit at the office

About the company

Everience is an international consulting group delivering AI-augmented digital services, present in Europe, Africa, Asia and America with a 4,000-strong workforce.