DevOps Engineering Manager

Responsibilities

• ▹Own delivery timelines and timeline trade-offs across the domain, and partner with the engineering leadership team on scope and priorities
• ▹Own ways of working across four teams with different operating models: two infrastructure teams carrying on-call duty, one release and upgrade team carrying direct customer risk, and one internal-product team
• ▹Be accountable for the architecture of the domain and its critical architectural decisions, working alongside Architects
• ▹Own the domain's technical debt strategy: what gets paid down, when, and at what cost to delivery
• ▹Step personally into complex and critical technical problems
• ▹Assess release quality readiness and hold the authority to block a release when the quality risk warrants it
• ▹Own post-release quality analysis and the operational health of the customer cloud: incident ownership, on-call practice and post-outage discipline
• ▹Line management of 17 engineers: performance management, 1-on-1s, development plans and onboarding
• ▹Workload, capacity and resource allocation within the domain
• ▹Hiring and exit decisions, compensation recommendations and building the Team Lead bench
• ▹Coach Team Leads on leadership and systems thinking

Requirements

• ▹Experience managing software engineering teams, including working through Team Leads
• ▹Strong engineering background in platform, infrastructure or cloud operations: CI/CD systems, infrastructure as code, cloud architecture, observability and release engineering
• ▹Experience running production infrastructure under availability commitments: incident management, on-call practice and post-incident follow-through
• ▹Proven ability to drive delivery, engineering quality and organizational effectiveness across more than one team
• ▹Comfort making timeline trade-offs under pressure and defending them with data
• ▹Experience partnering with Product, Architecture and cross-functional stakeholders
• ▹Upper-Intermediate or higher English level

Soft skills

What we offer

• ▹Growth and development: clear career paths, mentorship and continuous learning
• ▹Flexible work arrangements and well-being initiatives
• ▹A recognition culture that lets you make real contributions from day one
• ▹Competitive compensation and benefits; the exact package varies by country of residence and employment type

About the company

Creatio is an AI CRM and workflow platform where people and AI agents work together. It serves customers in over 100 countries and automates tens of millions of workflows daily.