Senior Technical Support Engineer - Focused Services, Cortex XSIAM

Stack

Responsibilities

• ▹Respond to user-reported issues per established Service Level Agreements
• ▹Triage customer-reported issues via ticketing system, phone, or remote sessions
• ▹Perform advanced troubleshooting at the application and OS level
• ▹Identify the area of fault (code, environment, or configuration) and work with the appropriate teams on a fix
• ▹Provide timely feedback into the development process on customer-reported product problems
• ▹Document actions to communicate information internally and to customers
• ▹Facilitate root cause investigations and manage corrective and preventative measures

Requirements

• ▹Previous experience with Endpoint Security software
• ▹SIEM experience
• ▹Deep understanding of how SIEMs work
• ▹Experience creating custom collections and data parsing
• ▹Experience creating complex correlation rules, reports, and dashboards
• ▹Experience with integrations

Soft skills

About the company

Palo Alto Networks is a cybersecurity company working at the intersection of innovation and impact to protect our digital way of life, weaving AI into everything it does.