Technical Support Specialist
Aircall, an AI-powered customer communications platform used by over 22,000 companies, is recruiting a Technical Support Specialist working remotely from Portugal. The role operates as a second point of contact for Aircall's customers worldwide, helping them solve complex technical and operational questions. You will have a direct impact on customers' ability to make and receive phone calls, use the right products and integrations, and grow their business. The team works across time zones using a follow-the-sun model in a 24/5 business.
Responsibilities
- ▹Act as a second point of contact for Aircall's customers across the globe
- ▹Help customers solve complex technical and operational questions
- ▹Support customers' ability to make and receive phone calls and use the right products and integrations
- ▹Provide white-glove service by working with Success, Engineering, Product, Onboarding and Sales teams
- ▹Operate across time zones using a follow-the-sun model
Requirements
- ▹Ability to work remotely from Portugal
- ▹Strong technical and product knowledge to support customers and internal teams
- ▹Customer-focused, highly motivated approach
Soft skills
What we offer
- ▹Fully remote position from Portugal
- ▹Part of an international team with diverse backgrounds and skill sets
About the company
Aircall is a unicorn, AI-powered customer communications platform used by more than 22,000 companies worldwide, bringing voice, SMS, WhatsApp and AI into one workspace. It is headquartered in Paris with a North American HQ in Seattle and teams across many global cities.