As a Software Engineer at Aircall, you will be responsible for the design, development, deployment and operation of business-critical features that add customer value. Operational excellence, metrics, observability and best practices are part of the day-to-day job. Using Node.js and TypeScript back-end stacks hosted on AWS, the team builds resilient services on top of voice and integrates fully with customers' business-critical tools such as CRM, helpdesk and e-commerce systems.
Stack
Responsibilities
- ▹Design, develop, deploy and operate business-critical features that add customer value
- ▹Apply operational excellence, metrics, observability and best practices in daily work
- ▹Build resilient, added-value services on top of voice
- ▹Integrate with customers' business-critical tools (CRM, helpdesk, e-commerce)
- ▹Help level up the team's delivery processes around quality, excellence and agility
Requirements
- ▹Experience with Node.js and TypeScript back-end stacks
- ▹Experience building and operating services hosted on AWS
- ▹Focus on operational excellence, metrics and observability
- ▹Knowledge of software engineering best practices
Nice to have
- ▹Experience integrating with CRM, helpdesk or e-commerce systems
Soft skills
About the company
Aircall is a unicorn, AI-powered customer communications platform used by more than 22,000 companies worldwide, bringing voice, SMS, WhatsApp and AI together into one workspace. It is headquartered in Paris, with a North American HQ in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney and Mexico City.