ServiceNow Developer

Stack

Responsibilities

• ▹Design, develop, configure, test and support ServiceNow applications and workflows
• ▹Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent and other ServiceNow capabilities
• ▹Translate business requirements into scalable, maintainable and secure technical solutions
• ▹Develop integrations with enterprise systems using REST, SOAP, Integration Hub, webhooks, import sets and transform maps
• ▹Create workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog and other platform capabilities
• ▹Support the adoption of Now Assist and AI-enabled workflows, ensuring appropriate controls, testing, monitoring and human oversight
• ▹Promote standard ServiceNow functionality and reusable solutions while minimizing unnecessary customization and technical debt
• ▹Perform code reviews, automated testing, release validation and troubleshooting of complex platform issues
• ▹Support platform upgrades, production deployments, technical documentation and operational handover
• ▹Mentor other developers and contribute to engineering standards and continuous platform improvement
• ▹Identify opportunities to improve user experience, automate manual processes and deliver measurable business value

Requirements

• ▹Strong hands-on experience developing and supporting solutions on the ServiceNow platform
• ▹Advanced knowledge of JavaScript, APIs, Flow Designer, Integration Hub, ServiceNow Studio or App Engine Studio
• ▹Experience with ITSM and at least one additional ServiceNow product, such as CSM, HRSD, SPM or App Engine
• ▹Experience with Now Assist, Virtual Agent or other ServiceNow AI and automation capabilities
• ▹Proven experience building integrations using REST, SOAP, webhooks or equivalent technologies
• ▹Good understanding of ServiceNow architecture, data models, scoped applications, ACLs, security and development best practices
• ▹Experience with code reviews, testing, release management, platform upgrades and production support
• ▹Ability to translate business needs into practical technical solutions and explain technical concepts clearly to different audiences
• ▹Strong analytical, problem-solving, collaboration and communication skills
• ▹Experience working in Agile or Scrum delivery environments

Soft skills

What we offer

• ▹A culture built on trust and accountability, with freedom and autonomy
• ▹Balance: flexible paid time off, remote working opportunities, global wellbeing days and other benefits
• ▹Growth opportunities: tools and guidance
• ▹Talented colleagues, role models and mentors
• ▹Commitment to sustainability (ESG strategy, Act4Good programme)
• ▹A safe and inclusive working environment supported by Employee Resource Groups open to all

About the company

Unit4 is an agile, fast-growing cloud company with over 40 years of heritage, on a mission to redefine ERP for mid-market, people-centric organisations.