Technical Solution Consultant

Stack

Responsibilities

• ▹Develop a deep understanding of the Rallyware platform and become a subject matter expert on its capabilities, configuration and technical implementation
• ▹Partner closely with Customer Success and customers to understand their business processes and technical environments, including technology ecosystems, data and database structures, authentication and authorization flows, integrations and other technical dependencies
• ▹Consult with customers throughout the implementation process and recommend technical solutions that best address their business requirements
• ▹Provide ongoing guidance and support to customers' technical teams throughout implementation
• ▹Participate in defining business requirements and translate them into clear technical requirements and specifications
• ▹Develop technical specification documentation based on requirements defined jointly with customers and Customer Success Managers
• ▹Collaborate with Product, Engineering and other technical teams to evaluate proposed solutions, validate feasibility, obtain implementation estimates, identify dependencies and assess risks
• ▹Develop high-level technical implementation plans and present approaches, dependencies, timelines and risks to Customer Success teams and customers
• ▹Build and maintain detailed implementation project plans with clear phases, milestones, dependencies, deliverables and timelines
• ▹Create and maintain JIRA epics and tickets based on approved project plans and specifications
• ▹Coordinate closely with Engineering, Product, QA and Customer Success teams to track progress, manage dependencies, escalate risks and ensure timely delivery
• ▹Proactively communicate project status, risks, dependencies, scope changes and potential timeline impacts to internal and external stakeholders
• ▹Facilitate alignment between technical and business stakeholders throughout the implementation lifecycle

Requirements

• ▹1-2+ years of experience in technical project management within a SaaS environment; B2B and Enterprise SaaS experience strongly preferred
• ▹Excellent written and spoken English, with the ability to communicate effectively with technical and non-technical audiences
• ▹Strong combination of technical understanding and business acumen, able to translate business needs into actionable technical requirements
• ▹Experience working with software development, Product, Engineering, QA, Customer Success and other cross-functional teams
• ▹Ability to understand and discuss technical concepts such as APIs, integrations, data structures, authentication and authorization and system dependencies
• ▹Strong project planning and organizational skills, including managing timelines, milestones, dependencies, risks and competing priorities
• ▹Strong attention to detail and a high degree of ownership and accountability
• ▹Experience with project management and issue-tracking tools such as JIRA
• ▹Upper-Intermediate English level or higher

Soft skills

What we offer

• ▹People-oriented management without bureaucracy
• ▹Excellent compensation package
• ▹Flexible hours
• ▹100% remote position
• ▹18 working days of annual paid vacation
• ▹Paid sick leave
• ▹Friendly and engaging professional team
• ▹Learning and development program
• ▹Accounting and legal support

About the company

Rallyware is a global SaaS company whose Performance Enablement Platform helps distributed workforces with onboarding, training, engagement, communication and sales. Brands such as Samsung, Avon and Tupperware use its solutions. Founded at MIT in 2012 and headquartered in Mountain View, California, it has a fully distributed team across the United States, Canada, Ukraine, Great Britain, Australia, Peru and Argentina. It recently acquired Myagi.