Sr. Customer Support Engineer

Stack

Responsibilities

• ▹Own the most complex technical escalations end-to-end
• ▹Serve as senior technical point of contact for strategic accounts
• ▹Debug Linux at depth (kernel, userspace, systemd, storage, networking)
• ▹Set reproduction and root-cause standards for the team
• ▹Mentor support engineers and review their technical work
• ▹Drive customer defects into engineering with reproduction and diagnosis
• ▹Contribute automated test coverage for real customer configurations
• ▹Convert resolved escalations into durable knowledge base articles

Requirements

• ▹Fluent in Arabic
• ▹Deep Linux debugging experience (kernel, systemd, storage, networking)
• ▹Experience across bare metal, virtualized, containerized, and cloud environments
• ▹Strong technical communication with strategic customers

Soft skills

About the company

CIQ is the founding support partner of Rocky Linux, providing enterprise infrastructure for HPC, AI, and cloud-native customers under a "Human First, AI-Enabled" principle.