Senior Support Engineer, EU

Stack

Responsibilities

• ▹Independently own and resolve complex technical issues for enterprise customers
• ▹Lead investigations into ambiguous or high-severity incidents
• ▹Produce minimal reproductions, code snippets, and structured issue reports
• ▹Mentor other Support Engineers
• ▹Collaborate with Product and Engineering to surface patterns
• ▹Author and improve documentation and self-serve resources
• ▹Contribute to infrastructure and tooling improvements
• ▹Participate in community support rotation

Requirements

• ▹Based remotely in Europe
• ▹4+ years hands-on experience in developer support or engineering roles
• ▹Strong debugging experience with JavaScript/TypeScript and modern web apps (e.g. Next.js)
• ▹Demonstrated success owning complex issues from diagnosis to resolution
• ▹Strong debugging instincts across frontend, APIs, and infrastructure layers

Soft skills

What we offer

• ▹Comprehensive health plans and perks
• ▹Flexible, trust-based work environment
• ▹Competitive salary and stock options program
• ▹Healthy work-life balance

About the company

Sanity.io is building an AI-powered Content Operating System used by companies like SKIMS, Figma, Riot Games, and Anthropic.