Service Desk Agent L1 (Barcelona)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

Requirements

• Fluent English (written and spoken)
• Advanced MS Office apps knowledge a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of tasks and responsibilities

• Friendly and international working environment

• Professional development opportunities

• Referral program (“Fishing for Friends”)

• Company-sponsored events

Is IT in your DNA?