Technical Support Engineer

At Eneve, we build smart, data-driven software solutions that help energy suppliers, producers, traders, and large consumers stay ahead in a rapidly evolving energy landscape. Our platforms simplify complexity, automate core processes, and enable our clients to deliver future-proof services. With operations in the Netherlands, UK, Portugal, and beyond, and supporting millions of energy data transactions, you will have a direct impact on key innovations in the energy transition. About the role Become the technical bridge between our customers and development At Eneve, we build software that powers the European energy market. Our platforms help energy suppliers automate their core processes and serve millions of consumers every day. As our customer base continues to grow, we're looking for a Technical Support Engineer who enjoys solving technical challenges, working closely with customers, and acting as the link between Support and Development. This is not a traditional IT support role where you'll be installing laptops or managing Microsoft environments. Instead, you'll dive into application behaviour, investigate issues, analyse databases, understand code, and help customers get the most out of our software. If you have a background in software development, web technologies or technical application support and enjoy working with both people and technology, this could be the perfect next step. What you'll do As a Technical Support Engineer, you'll work within our second-line support team, investigating technical issues that require more than standard troubleshooting. You'll collaborate closely with developers, Product and Customer Success to resolve incidents and continuously improve our products. Your responsibilities include: Investigating complex technical issues reported by customers. Analysing application behaviour and identifying the root cause of incidents. Reading and understanding code to determine where issues originate (you won't be building new features). Writing SQL/MSSQL queries to investigate and validate data. Acting as the technical liaison between customers and our development teams. Reproducing bugs and providing developers with clear analyses. Supporting software releases and validating fixes. Identifying recurring issues and contributing ideas for product improvements. Leveraging AI tools to troubleshoot faster, analyse issues and improve support processes. Building strong relationships with customers by providing clear technical explanations and setting expectations.