Senior Technical Program Manager

As a Technical Program Manager within the Global Customer Engineering / Services organization, you will lead end-to-end New Product Introduction (NPI) onboarding for hyperscaler and critical accounts. You will act as the central program owner driving cross-functional alignment across Product Management, Engineering, Manufacturing, and Customer Delivery teams.

The role requires strong execution discipline, technical depth in optical networking, and the ability to proactively identify risks, resolve escalations, and influence decision-making across internal and external stakeholders. You will own the onboarding lifecycle from planning through execution, ensuring programs are delivered on time with high quality and customer satisfaction.

Program Leadership & Execution

• Lead NPI onboarding programs for hyperscaler and strategic customers from concept to delivery
• Define detailed onboarding plans in collaboration with NPI, Engineering, and Operations teams
• Continuously refine plans based on evolving constraints (technical, supply chain, customer timelines)
• Establish milestones, track progress, and ensure timely delivery of commitments

Risk & Issue Management

• Identify program risks early and define mitigation strategies
• Proactively manage escalations and drive issue resolution across cross-functional teams
• Maintain clear visibility of risks, dependencies, and blockers for stakeholders
• Intervene effectively during critical situations to ensure program continuity

Stakeholder Management & Negotiation

• Drive alignment across internal teams and external customer stakeholders
• Lead discussions, negotiate priorities, and influence decisions to resolve conflicts
• Control and steer conversations during critical program reviews or issue scenarios
• Ensure clear communication and expectation management at all levels

Cross-functional Coordination

• Work closely with Product Management, Engineering, QA, Supply Chain, and Customer Delivery teams