Genesys Backend Engineer

Job Title: Genesys Backend Engineer

City: Bucharest

State/Province: Bucharest

Posting Start Date: 7/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

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Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements.

For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience.

Your Responsibilities

Technical Engineering & Platform Ownership

Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys)

Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems

Taking ownership of the infrastructure’s scalability, high availability, and security

Enhancing SIP/VoIP, routing, and integration architectures

Ensuring code quality, CI/CD, automated testing, and stable deployments

Providing third-level support for critical production incidents

Managing end-to-end implementations from design and development through testing to go-live

Coordinating closely with external service providers and internal stakeholders

Ensuring compliance with regulatory and governance requirements

Playing an active role in architecture boards and technical decision-making processes

Driving innovation and the continuous evolution of the platform

Stakeholder Collaboration & Teamwork

Working closely with:

Product Owners

Architecture teams

Operations teams (SRE / Operations)

External implementation partners

Translating business requirements into effective technical solutions

Skills & Experience

Technical Skills

Hands-on engineering experience in:

Contact center solutions, ideally Genesys

SIP, VoIP, routing, and omnichannel platforms

Strong knowledge of:

Backend development, e.g. Java and Spring Boot

API design and system integration

Database technologies, particularly Oracle

Practical experience with:

Unix/Linux systems

Web servers such as Apache and Tomcat

CI/CD pipelines and DevOps practices

Solid understanding of:

Networking and security, including TLS and encryption

High-availability and scaling architectures

Personal Competencies

Strong sense of ownership and a hands-on mindset

Excellent communication and stakeholder management skills

Ability to explain complex topics clearly and effectively

Strong focus on quality, stability, and delivery

Structured, solution-oriented way of working

Nice to Have

Experience with AI-enabled cloud contact center solutions

Knowledge of working in regulated environments, ideally within banking

Experience with cloud platforms, preferably GCP

Experience with observability, monitoring, and KPI management

Mandatory Skills: JAX-RS - Java API- RESTful Web Services .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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