ServiceNow Solution Architect

Job Summary   We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles.   Core Responsibilities   Strategic Leadership   Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives   Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub   Lead architectural decisions for complex, multi-workstream ServiceNow implementations   Establish centre of excellence frameworks and governance models for sustainable platform growth   Solution Design & Implementation   Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance   Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent   Develop integration architectures using Integration Hub, Flow Designer, and API frameworks   Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence   Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub   Technical Leadership   Guide implementation teams on architectural patterns, coding standards, and best practices   Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)   Architect cross-platform solutions integrating ServiceNow with enterprise systems   Establish technical governance frameworks and platform standards   Lead technical discovery workshops and architecture review sessions   Innovation & Continuous Improvement   Research and evaluate new ServiceNow features and capabilities   Drive adoption of modern development practices including DevOps and Agile   Mentor team members on ServiceNow best practices and emerging technologies   Conduct regular architecture assessments and optimization reviews   Required Qualifications   Experience   14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture   Proven track record leading at least 2 large-scale ServiceNow implementations   Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:   Environmental, Social and Governance (GRC)   Strategic Portfolio Management (SPM)    Public Sector Digital Services (PSDS)    Technical Expertise   Deep understanding of ServiceNow platform architecture and capabilities   Expert knowledge of:   Now Platform App Engine   Integration Hub and Flow Designer   Service Graph CMDB   Now Intelligence & AI capabilities   Performance Analytics   Next Experience UI Framework   Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services   Experience with modern integration patterns and technologies   Certifications   ServiceNow Certified Technical Architect (CTA)   ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC   ServiceNow Certified System Administrator (CSA)   Additional certifications in relevant ServiceNow products preferred   Education   Bachelor's degree in Computer Science, Information Technology, or related field   Master's degree preferred   Key Competencies   Strategic thinking and business acumen   Strong communication and stakeholder management   Problem-solving and analytical skills   Team leadership and mentoring   Innovation mindset   Change management expertise   Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .