Technical Support Representative - Evening Shift

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests. If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you. Apply using this link or send resumes to neha@circadia.health Key Responsibilities Answer inbound calls and assist clients with application-related issues Troubleshoot account and application issues to identify root causes Diagnose problems and run tests within the application to verify functionality Submit support tickets for parts delivery requests and other necessary actions Document client interactions and issue resolutions accurately Escalate complex or unresolved issues to the appropriate internal teams Follow up with clients to ensure timely resolution of their concerns What We're Looking For Proficient in spoken and written English Strong technical aptitude with the ability to troubleshoot software/application issues Highly attentive to detail with strong problem-solving skills Prior experience in a customer support, help desk, or technical support role preferred Excellent communication and interpersonal skills Ability to multitask and manage time effectively in a fast-paced environment Preferred Skills Familiarity with ticketing systems (HubSpot, Intercom, etc) Experience in healthcare technology, SaaS, or related industries is a plus