Senior Product Manager - Technical

Job Title:

Senior Product Manager - Technical

Overview:

Overview
As an employee at Mastercard you are expected to demonstrate 'Mastercard Way' cultural values every day – create value, grow together and move fast – with a relentless focus on doing the right things. As a Senior Product Manager - Technical at Mastercard, you are expected to perform the following general responsibilities:
About the role -Responsible for understanding business needs, market opportunities, and technology trends
Owns the vision for one or more features
Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap.
Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
Analyzes and interprets voice of the customer and product metrics as a feedback loop into the backlog and balances the priorities against new features
Recommends trade-off decisions on platform product features/depth of features/backlog items
Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
All about you
It is not expected that any single candidate would have expertise across all these areas.
Collects and defines features
Proficient at grooming features & user stories, setting entrance/exit criteria and prioritizing a platform product backlog
Continuously monitors feature development at the feature level adjusting throughout implementation as needed
Reviews product demo against acceptance criteria for the feature set
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Stays aligned with Go-To-Market plans for the feature set
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Enables self-service support and/or works to reduce overhead
Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e., trouble management/associated support strategies), and maintenance.
Understands and can explain the business context and the associated customer use cases
Recognize discordant views and take part in constructive dialog to resolve them
May participate with the business in customer research to inform platform product feature needs
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
Verbal and written communication is clear and concise

To find salary ranges and other disclosures for US and Europe countries where applicable, visit https://hrportal.ehr.com/mastercard/Home/Compensation/Compensation/more#. In the US, see link for “salary structures”. For more information on benefits, visit People Place and review the tabs for Benefits and for Time Off & Leave.