Senior Deployment Strategist / Success Engineer

About the Role This hands-on, customer-facing role sits within a customer operations team at a seed-stage AI voice automation company. Depending on the focus, you will guide customers from implementation through launch or support adoption, retention, and growth across live accounts. What You'll Do Scope customer use cases, configure and tune voice agents, and coordinate testing to bring customers into production. Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing platforms, using APIs, custom function tools, and webhooks. Monitor agent performance and troubleshoot integration, conversation flow, and call quality issues in production. Manage customer projects and account outcomes, including time-to-value and pilot conversion or retention and usage expansion. Lead customer workshops and training, share customer feedback with product teams, and create repeatable onboarding and adoption playbooks. What We're Looking For Deployment Strategists should have at least 1 year in a customer-facing role such as consulting, implementation, sales, or account management, with experience leading complex projects end to end. Success Engineers should have at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support. Experience building workflows or AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration debugging. Strong customer communication, business judgment, and troubleshooting skills, including the ability to manage multiple priorities. Fluency in English and German is required. Experience with voice agents, conversational AI, customer operations, or customer adoption is helpful. Compensation & Benefits Compensation is €75,000 to €110,000 annually. Visa sponsorship is not available. Location Based in Berlin, Germany. Deployment Strategists work on-site in Berlin. Success Engineers may work in a hybrid arrangement within Europe, with travel.