Regional Application & IT Support Officer

The Regional IT Application Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications.

Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health.

The role will require to handle cases raised by French users and customers; thus, preference will be given to those who can communicate in French.

Key Responsibilities

Applications Support & Systems Optimization

• Core Application Troubleshooting
  
  • Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.
• Health Monitoring & Reporting
  
  • Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.
• System Testing & Deployments
  
  • Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.
• Scripting & Automation
  
  • Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.
• Knowledge Management
  
  • Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.
• Application Access Management
  
  • Support requests and issues related to applications access and onboarding.
• Daily routine tasks
  
  • Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring
• Support Ticket Management
  
  • Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through.

Requirements & Qualifications

• Education
  
  • Degree in Computing, Computer Science, Information Technology, or related disciplines.
• Experience:
  
  • 1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.
  • Fresh graduates with a strong IT and programming foundation are welcome to apply.
• Technical Skills (Applications)
  
  • High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.
• Mindset
  
  • A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.
• Communication & Collaboration
  
  • Excellent interpersonal skills with professional fluency in English. The ability to communicate in French is a very strong advantage.

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