IT Operations Manager

Company Introduction At Bot Auto, we are revolutionizing the transportation of goods with our cutting-edge autonomous trucks, enhancing the quality of life for communities around the globe. With the agility of a start-up and the wisdom of seasoned experts, Bot Auto boasts a team that has achieved numerous world-firsts and unparalleled innovations. United by a shared vision, we create miracles and propel the future of transportation. Join us and transform your dreams into reality. We are seeking an experienced, hands-on IT Operations Manager to join our team. This role focuses on managing enterprise-wide infrastructure with an emphasis on identity and access management (IAM), system reliability, and workflow automation. Your scope spans corporate IT — offices, data center, endpoints, and SaaS — while also playing a supporting role in our autonomous trucking operations. You will lead a small IT team while remaining an active individual contributor — owning escalations, driving projects, and setting technical direction. The ideal candidate thrives in a fast-moving environment where they can build scalable processes, mature our security posture, and directly shape how IT operates as the company grows. Key Responsibilities Design, implement, and maintain robust, scalable enterprise infrastructure Ensure high availability and reliability of critical infrastructure and business systems Monitor and maintain IT systems for optimal performance, uptime, and security Manage system updates, patching, and software deployment to keep environments secure and current Drive continuous improvement of ITSM tooling and workflows to increase efficiency and service quality Develop, implement, and manage comprehensive IAM strategies and workflows, including RBAC, JIT access, and PAM Continuously mature the MDM program — refine enrollment workflows, compliance policies, and configuration baselines as the fleet and workforce scale Automate repetitive IT workflows and processes to improve efficiency and reduce manual effort Lead, mentor, and develop a team of IT support and systems engineers, including performance reviews and growth plans Set team priorities and manage workload distribution across projects, tickets, and on-call rotation Required Qualifications 5+ years of IT operations experience, including 2+ years leading or mentoring a team Hands-on experience administering an enterprise identity provider (Okta, Entra ID, or similar) — SSO/SCIM integrations, lifecycle automation, and authentication policies Proven experience managing a SaaS application portfolio, including licensing, provisioning, and spend optimization Strong scripting/automation skills (Python, PowerShell, or Bash) with API-driven integration experience Experience with MDM platforms (Jamf, Intune, or similar) across macOS and Windows fleets Familiarity with security compliance frameworks (ISO 27001, SOC 2) and supporting audit readiness Experience managing virtualization platforms (Proxmox, VMware, or similar), including provisioning, resource allocation, and lifecycle management Experience administering enterprise storage systems — high-performance/HPC storage a plus, or solid grounding in corporate NAS/SAN environments Preferred Qualifications Deep Okta administration experience or Okta certification Experience with NetBox or similar IPAM/DCIM tooling Working knowledge of network security concepts (segmentation, firewalls, VPN) Exposure to Kubernetes and GPU compute environments