Head of Department – ServiceNow Platform & Delivery (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle. Our ServiceNow platform is evolving from its strong foundation in IT Service Management into a strategic enterprise platform supporting an increasing range of capabilities across the organization. In addition to our established ITSM services, we are expanding the platform into areas such as IT Operations, Security, Risk & Compliance, Third-Party Risk Management and Operational Resilience, while increasingly leveraging automation and AI capabilities. At the core of the platform is our Configuration Management Database (CMDB), providing the common data foundation for ITSM and an increasing number of ServiceNow capabilities. The department is responsible for the governance and continuous evolution of the CMDB and its policies and is driving the adoption of the Common Service Data Model (CSDM) to further improve service transparency and dependency visibility. With around 25team members and further growth ahead, the department combines platform ownership, software engineering and service delivery, structured around 3 Product Owners who own the platform's functional domains and who are supported by engineering teams. It works closely with business and IT stakeholders to onboard new use cases while ensuring that the ServiceNow platform remains reliable, scalable and sustainable as its scope and strategic importance continue to grow.