IT Help Desk Engineer

Company Overview ACS (Allen Control Systems) is a defense technology company building precision robotic systems for the United States and its allies. Founded by two former U.S. Navy electrical engineers with deep experience in robotics and software, ACS brings together AI, computer vision, precision motion, and advanced hardware to solve complex defense challenges across land, air, and maritime environments. Our flagship product, Bullfrog, is an autonomous precision weapon system that transforms existing weapons into highly accurate counter-drone systems — giving warfighters a scalable, cost-effective response to one of the fastest-growing threats on the modern battlefield. Bullfrog is deployed with U.S. forces, and ACS works with organizations throughout the U.S. military and national security community. Following a $200 million Series B at a $2.2 billion valuation, ACS is rapidly expanding manufacturing, accelerating Bullfrog deployments, and developing the next generation of autonomous battlefield systems. This is an opportunity to join a proven, fast-moving team and help scale technology with direct, real-world impact on national security. ACS is headquartered in Austin, Texas, with additional operations in Alexandria, Virginia; Mountain View, California; and Huntsville, Alabama. For more information, visit allencontrolsystems.com . Position Overview We are seeking an IT Help Desk Engineer to provide first-line technical support and ensure the smooth operation of day-to-day IT needs across ACS. This role will focus on troubleshooting issues, resolving IT tickets, onboarding new employees, and maintaining systems, while enabling IT leadership to focus on compliance, infrastructure, and long-term security initiatives. The ideal candidate will be highly organized, customer-focused, and eager to grow with a fast-moving defense startup. What You’ll Do: ● Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues. ● Assist and manage the Onboarding process for new users. ● Manage and track IT help desk tickets, escalating when necessary to meet SLAs. ● Configure laptops, install software, and support new employee onboarding. ● Perform routine system maintenance to ensure all devices remain secure and up to date. ● Assist in documentation efforts, keeping system logs and IT records current. ● Work with vendors to gather technical and compliance documentation. ● Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards. ● Communicate effectively with employees, providing timely updates on their IT issues. What You’ll Need: ● 2+ years of IT help desk, technical support, or related experience. ● Strong troubleshooting skills across hardware, software, and networking. ● Experience with Windows and macOS environments (Linux a plus). ● Familiarity with IT ticketing systems and support workflows. ● Strong communication skills and a customer-first mindset. ● Ability to prioritize and manage multiple tasks in a fast-paced environment. ● Bachelor’s degree in Information Technology, Computer Science, or related field preferred. ● Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus. You’ll Stand Out: ● 3–5 years of professional IT support experience. ● Hands-on experience in compliance-driven environments. ● Background supporting defense or aerospace companies. ● Familiarity with vendor security and risk management processes. What We Offer ● Competitive salary ● ACS Equity Package ● Health, Dental, Vision Insurance ● Paid Time Off Allen Control Systems is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment. Allen Control Systems prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.