Technical Account Manager

Responsibilities

• ▹Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
• ▹Lead structured technical engagements that assess customers' current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
• ▹Guide customers through enterprise API usage and system integrations, helping them extend Figma's capabilities within their broader technology ecosystems
• ▹Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
• ▹Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
• ▹Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
• ▹Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
• ▹Build strong relationships with technical stakeholders and executive sponsors by translating technical concepts into business value

Requirements

• ▹5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
• ▹A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
• ▹Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies

About the company

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life, whether brainstorming, creating a prototype, translating designs into code, or iterating with AI.