Technical Onboarding Specialist (E-commerce Integrations)

Set up and launch clients on the platform Configure integrations and troubleshoot issues during onboarding Act as the primary client contact during the launch phase, ensuring timely delivery Import, clean, map, and optimise product data across marketplaces Validate product feeds and ensure marketplace compliance Understand client goals and align onboarding accordingly Deliver client training sessions and enable platform adoption Monitor integrations and resolve product listing or data issues Ensure accurate and timely project status updates on multiple platforms Maintain documentation, best practices, and process improvements Coordinate with multiple different internal and external stakeholders Bachelor's degree in Computer Science, Information Technology, or a related field. 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering. Fluent in both written and spoken English. Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols. Strong working knowledge of Excel and HTML. Experience managing multiple complex client projects simultaneously. Strong problem-solving skills with a client-focused mindset. Excellent communication and presentation skills for both technical and non-technical audiences. Strong documentation and process development abilities. Experience delivering software training content. Ability to thrive in a fast-paced, dynamic environment with shifting priorities. Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues. Experience working with enterprise clients and/or within the e-commerce industry. Familiarity with remote-based training tools.