Associate Technical Lead (Archibus)

Responsibilities

• ▹Provide Tier 2 technical support and resolve complex issues in the Archibus product
• ▹Collaborate cross-functionally with Technical Support, Cloud Operations, Development and Professional Services
• ▹Engage directly with customer and partner teams for smooth issue resolution
• ▹Identify patterns in technical challenges and proactively optimize product performance
• ▹Monitor live systems with proactive tracking and fine-tuning
• ▹Convey complex technical concepts to technical teams and business stakeholders
• ▹Share knowledge internally, document best practices and mentor team members
• ▹Identify, document and escalate software bugs to the Engineering team
• ▹Contribute to engineering hackathons
• ▹Support west-coast clients, available 8am-5pm PST

Requirements

• ▹5+ years of experience supporting SaaS software
• ▹Advanced product knowledge of Archibus and SaaS platform functionality
• ▹Moderate experience with SQL Server, Azure, SSO, SAML and APIs
• ▹Proficient in web development: HTML, JavaScript, React.js, Java, XML, CSS
• ▹Cloud and security expertise: SAML, SCIM, AWS, Azure, Apache Tomcat
• ▹DevOps and CI/CD knowledge: GitLab, GitHub, Agile methodologies
• ▹Strong diagnostic and analytical troubleshooting abilities
• ▹Excellent communication for technical and non-technical audiences
• ▹Availability 8:00 AM to 5:00 PM Pacific Time

Nice to have

• ▹Background in Cloud Operations or Site Reliability Engineering
• ▹Strong grasp of identity management and security protocols
• ▹Familiarity with AutoDesk AutoCAD and Revit for building/floor plan troubleshooting
• ▹Experience supporting FedRAMP-compliant products

Soft skills

What we offer

• ▹Health, dental, vision and pet insurance (dependent/spousal/domestic partner coverage available)
• ▹Up to $1000 company HSA contribution
• ▹Medical, dependent care and limited FSA accounts
• ▹100% company-paid short and long term disability, life insurance
• ▹Employee assistance program
• ▹Flexible PTO
• ▹401K with company match

About the company

Eptura is a global worktech company serving 25 million users across 115 countries with workplace and asset management solutions; 45% of Fortune 500 companies are among its customers.