Product Support Specialist (with developer-level skill)

Responsibilities

• ▹Respond to customer inquiries and resolve issues via email (Zendesk)
• ▹Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (R&D)
• ▹Collaborate with development teams to resolve issues and implement solutions
• ▹Continuously learn about the products

Requirements

• ▹Excellent English communication skills: verbal, written, and reading - MUST
• ▹Knowledge of CSS, HTML, and JavaScript - MUST
• ▹Excellent problem-solving skills
• ▹Strong attention to detail and ability to manage multiple tasks simultaneously

Nice to have

• ▹Previous experience in customer service, technical support, or a related field
• ▹Knowledge of Shopify
• ▹Experience with Zendesk

What we offer

• ▹Fully remote, long-term opportunity
• ▹Work directly with US-based teams
• ▹Stable full-time schedule
• ▹Clear processes and structured work
• ▹Opportunity to grow into higher-level roles

About the company

Aidey is an AI-first Business Process Outsourcing company that remotely delivers customer experience, technical success, back-office, and sales services from the Philippines for ambitious AI-native companies, trusted by global brands including Nokia and Wix. The client's app integrates seamlessly with Shopify, BigCommerce, Magento, and WooCommerce, delivering AI-search, collection filters, merchandising, personalization, and product recommendations.