Manager, IT Operations

Stack

Responsibilities

• ▹Lead the IT Operations team across logistics, onboarding, and procurement
• ▹Partner with HR, Talent, Finance, and People Programs on shared goals and cohesive employee experience
• ▹Own and drive operational projects, keeping initiatives on track and stakeholders informed
• ▹Define and oversee the global hardware asset management strategy across all key hubs on the ITAM platform
• ▹Establish governance for regular asset audits and lifecycle workflows
• ▹Oversee the end-to-end e-waste process, ensuring compliant tracking and disposal
• ▹Partner with People Programs to deliver new hire orientations
• ▹Serve as the primary IT point of contact for hiring managers, recruiters, and employees on onboarding
• ▹Own the IT procurement function, overseeing a Procurement Lead (vendor relationships, contract renewals, purchase approvals)
• ▹Run internal IT communications (Slack bot, IT team email alias)
• ▹Build and maintain dashboards in Jira and Oomnitza
• ▹Own documentation of IT Operations processes, writing actionable runbooks

Requirements

• ▹5+ years of experience in IT operations, IT support management, or a closely related field
• ▹Proven track record leading an operations team spanning logistics, onboarding, and/or procurement
• ▹Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform
• ▹Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration
• ▹Experience building dashboards and reports for leadership decision-making
• ▹Strong written communication skills
• ▹Ability to manage multiple priorities and projects simultaneously
• ▹Collaborative, service-oriented mindset

Nice to have

• ▹Experience supporting employees across multiple countries and time zones
• ▹Familiarity with procurement workflows and SaaS contract management
• ▹Background facilitating new hire orientations or employee onboarding programs
• ▹Experience with Confluence for documentation and knowledge management

Soft skills

What we offer

• ▹Highly market-competitive compensation and benefits by location
• ▹New hire equity grant plus annual refresh grants
• ▹Flex First: flexibility to work from home, office, or elsewhere, with regular in-person events

About the company

Instacart is a grocery delivery marketplace connecting personal shoppers with customers; this role sits within IT Operations and Services, spanning IT Support, IT AV, IT Operations, and IT Executive Support.