Senior Director, Technical Program Management

Responsibilities

• ▹Lead delivery of complex product development programs across the APEX portfolio, partnering with stakeholders at all levels
• ▹Own the APEX Strategic Initiative function: identify, prioritize, and accelerate goal-oriented product development projects with measurable revenue and market impact
• ▹Champion AI-native ways of working across the team: evaluate, adopt, and scale AI tools that increase throughput
• ▹Design programs with clear metrics, milestones, and structure to ensure successful execution
• ▹Build trusted relationships with customers, technology and functional leaders; establish regular cadences
• ▹Establish governance frameworks and communication strategies to keep stakeholders informed
• ▹Communicate objectives, status, risks, and results to all stakeholders; resolve blockers
• ▹Identify, assess, prioritize, and mitigate risks to meet program objectives
• ▹Collaborate with cross-functional teams (Product, Sales, Finance, Marketing)
• ▹Build consensus across teams and coordinate execution and handoffs

Requirements

• ▹15+ years of work experience, preferably in Technical Program Management driving software product development
• ▹Expertise in the enterprise software/SaaS industry
• ▹High energy and disciplined execution skills
• ▹Ability to work independently and be highly productive with minimal oversight
• ▹Ability to see the big picture while also being execution-oriented
• ▹Effective verbal and written communicator, using AI tools to draft, refine, and tailor communications
• ▹Experience building trusting relationships and influencing others
• ▹Comfort directing AI agents and operating with speed in ambiguous, high-stakes environments
• ▹Bachelor's Degree required

Nice to have

• ▹MBA or other graduate degree preferred

Soft skills

What we offer

• ▹Health plans, including flexible spending accounts
• ▹401(k) Plan with company match
• ▹Employee Stock Purchase Plan (ESPP)
• ▹Matching donations
• ▹Flexible time away plan
• ▹Family leave programs
• ▹Equity and variable/incentive compensation

About the company

ServiceNow is the AI control tower for business reinvention. Its AI platform helps 85% of the Fortune 500 work smarter, faster, and better, building an AI-native culture where technology and talent are unstoppable together.