Data Center DCIM Program Leader - Infrastructure Operations

Responsibilities

• ▹Own the successful deployment of CAPEX investments
• ▹Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security
• ▹Manage key third-party vendors and contractors, holding them accountable for SLAs
• ▹Drive a culture of continuous improvement through standardization, optimization, and automation
• ▹Own incident response, root cause analysis (RCA), and executive-level communication during critical events
• ▹Foster a best-in-class operations team with fresh perspectives, leadership, and employee engagement
• ▹Design and enforce global DCIM workflow and change management policies (MAC process), ensuring ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide
• ▹Support complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB) to automate asset management
• ▹Partner with the DCIM Analyst and Capacity Planning team to develop forward-looking capacity models for new services like Workers AI and R2
• ▹Establish and track key operational metrics (Workflow Compliance, Data Accuracy Rate), providing executive reporting on infrastructure risk
• ▹Lead and mentor the DCI Administrator, Analyst, and members across the Infrastructure Engineering organization

Requirements

• ▹Bachelor's degree in IT, Computer Science, Business Administration, or a related field, or equivalent practical experience
• ▹7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle
• ▹4+ years managing a major DCIM platform (Nlyte preferred)
• ▹Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment
• ▹Experience leading change management in ERP and asset management transformation efforts
• ▹Expert with ERP asset management and maintenance management functionalities
• ▹Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, at a global scale
• ▹Strong understanding of data center infrastructure (servers, storage, networking equipment and configurations)
• ▹Ability to analyze complex data and generate detailed reports

Soft skills

About the company

Cloudflare runs one of the world's largest networks, protecting and accelerating internet applications for millions of websites without requiring new hardware or code changes. The company has been named to Entrepreneur Magazine's Top Company Cultures list and ranked among Fast Company's Most Innovative Companies. Cloudflare also runs mission-driven programs like Project Galileo (protecting journalists and civil society organizations), the Athenian Project (protecting election websites), and the free 1.1.1.1 public DNS resolver.