Senior Manager, Solutions Engineering

Responsibilities

• ▹Setting the cadence of the team's communication, collaboration and culture; supporting individual development plans for each team member.
• ▹Coaching SE colleagues in Switzerland across sales and technical disciplines to support a successful team.
• ▹Working closely with Enterprise prospects and customers, shadowing and improving the team's technical expertise.
• ▹Responsible for hiring, onboarding, enablement and technical pre-sales performance of Solutions Engineers.
• ▹Coordinating the team's resources for the greatest customer impact, providing guidance and escalating early when needed.
• ▹Working closely with cross-functional teams at Cloudflare (Sales, Product, Engineering, Customer Support) to drive customer success.
• ▹Cultivating cross SE team/office coordination and facilitating knowledge transfer between SE teams.
• ▹Keeping the pulse of the team (happiness, productivity, performance) and maintaining an open, criticism-welcoming culture.

Requirements

• ▹Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support and project delivery.
• ▹Passionate about technology, able to explain complex technical concepts in easy-to-understand terms; enjoys coaching and teaching.
• ▹Minimum of 3 years in a prior leadership role, with a minimum of 10 years related industry experience.
• ▹Demonstrable experience in coaching, leadership skills or team management.
• ▹Demonstrable experience understanding and solving escalations, team issues or other management scenarios.
• ▹Proven track record partnering with account executives and customer success teams to deliver solutions.
• ▹Proven track record in the technical pre-sales domain.
• ▹Proven knowledge of the enterprise market in Switzerland.

Soft skills

About the company

Cloudflare's mission is to help build a better Internet. Today the company runs one of the world's largest networks, powering millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application without adding hardware, installing software, or changing a line of code, routing traffic through its intelligent global network that gets smarter with every request.