Manager, AI Deployment Engineering — Enterprise

Stack

Responsibilities

• ▹Build, manage, and develop a high-performing team of AI Deployment Engineers supporting enterprise customers across industries
• ▹Own the quality and impact of the team's work across solution design, implementation, production readiness, adoption, and expansion
• ▹Coach the team through complex decisions: architecture, model selection, evaluations, reliability, security, governance, cost
• ▹Establish an operating model for prioritizing accounts and engagements based on customer need, strategic value, and complexity
• ▹Serve as a senior technical escalation point during critical launches, production incidents, and complex integrations
• ▹Partner with customer executives and technical leaders to connect deployment decisions to measurable business outcomes
• ▹Work with Sales and Solutions Engineering to create continuity across the customer lifecycle
• ▹Translate customer needs into actionable feedback for Product, Research, Engineering, and Security
• ▹Develop reusable architectures, evaluation approaches, playbooks, and enablement materials
• ▹Hire thoughtfully and raise the technical and leadership bar of the organization

Requirements

• ▹Significant experience managing customer-facing technical teams (Solutions Architects, Deployment Engineers, Forward Deployed Engineers, TAMs)
• ▹Experience building or leading teams deploying complex software, data, ML, or AI systems in enterprise environments
• ▹Enough technical depth to evaluate architectures and coach engineers through difficult implementation decisions
• ▹Experience taking AI/ML systems from prototype to production
• ▹Understanding of production system requirements: reliability, observability, security, privacy, data governance
• ▹Experience leading teams through ambiguity, competing priorities, and escalations
• ▹Strong executive presence, building trust with engineering and business leaders and security teams
• ▹Experience designing operating models and prioritization frameworks for a growing technical organization

Nice to have

• ▹Experience deploying generative AI, ML, developer platforms, or cloud infrastructure
• ▹Experience with Professional Services, Media, Telecom, or Private Equity customers
• ▹Direct experience in every listed industry is not required

Soft skills

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. It is an equal opportunity employer.