IT Support Singapore, APAC Regional Lead

Stack

Responsibilities

• ▹Serve as the senior-most onsite point of contact in Singapore for hardware, software, network, and collaboration troubleshooting
• ▹Lead APAC regional IT support, improving coordination and consistency across offices and time zones
• ▹Own employee lifecycle operations (onboarding/offboarding): device preparation, account readiness, access coordination, day-one support
• ▹Drive AV and event readiness for conference rooms, executive meetings, and events
• ▹Manage vendors and equipment: procurement, repairs, maintenance, inventory tracking
• ▹Partner with Workplace Services and Security on office build and workplace technology readiness
• ▹Improve support systems and processes: documentation, repeatable workflows, lightweight automation
• ▹Provide executive and white-glove support for critical stakeholders

Requirements

• ▹Strong technical expertise in macOS and working knowledge of Windows
• ▹Experience with identity and device management tools such as Azure AD, Jamf, and Intune
• ▹Hands-on experience with enterprise collaboration platforms (Google Workspace, Microsoft 365, Slack, Atlassian)
• ▹Experience configuring and troubleshooting AV/collaboration systems (Google Meet, Microsoft Teams, Crestron)
• ▹Excellent written and verbal communication skills for technical and non-technical audiences
• ▹Experience coordinating support across multiple offices, stakeholder groups, or time zones
• ▹Track record improving support operations through documentation, workflow design, automation, or scripting

Nice to have

• ▹Experience managing vendors, inventory, and procurement
• ▹Cross-functional project management experience, moving initiatives forward through influence
• ▹Experience mentoring more junior teammates

Soft skills

What we offer

• ▹5 days in office per week in Singapore
• ▹Relocation assistance for new employees

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.