Developer Success Engineer - UK/Ireland

Stack

Responsibilities

• ▹Own the technical relationship with the largest customers from initial implementation through launch and ongoing optimization
• ▹Lead bi-weekly check-ins, consult on implementation plans, create solution documents, answer technical questions in Slack
• ▹Jump into code with customers: review implementations, debug integration issues, write sample code
• ▹Triage inbound questions from self-serve customers on Slack and email, often digging into the codebase or production data
• ▹Identify and fix friction in the developer experience: write documentation, file bugs and feature requests
• ▹Create technical content: sample apps, integration guides, video walkthroughs, reference code
• ▹Support sales conversations with technical prospects and proof of concepts

Requirements

• ▹A love for solving open-ended problems and endless curiosity
• ▹2+ years of experience as a developer success engineer or adjacent role, ideally at a developer tools company with direct customer contact
• ▹Recent experience at an early-stage startup
• ▹Strong technical generalist, comfortable discussing product features and architecture
• ▹Prior experience debugging API integrations
• ▹Prior development experience with one or more languages (JavaScript, Ruby, Python, Go, Java, or similar)
• ▹Excellent writing skills
• ▹Located in UK/Ireland

Soft skills

About the company

Knock is on a mission to help products communicate with their users in a more thoughtful way, building an API-first product notification platform. A remote-first (NYC-based) Series A startup of 20+ employees, backed by investors including Craft Ventures and Guillermo Rauch (Vercel).