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Technical Services Engineer

MongoDB
Backend Developer • On-site • Full-time • 📍 Dublin
📄 View original listing (EN)

MongoDB Technical Services Engineers use exceptional problem solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems across the entire ecosystem: database server, drivers, cloud and infrastructure, including Atlas and Cloud Manager. The role is based in Dublin with a hybrid model; after the initial ramp-up it moves to a permanent Wednesday-Sunday work week.

Stack

AWSAzureC#GCPGrafanaJavaKubernetesLinuxMongoDBPrometheusPythonRuby

Responsibilities

  • ▹Work with MongoDB's largest customers to resolve complex issues around architecture, performance, recovery and security
  • ▹Act as an expert resource on best practices for running MongoDB at scale
  • ▹Advocate for customers' needs with product management and development teams
  • ▹Contribute to internal projects, including development of support tools for performance, benchmarking and diagnostics
  • ▹Mentor and ramp new team members and build knowledge of new product lines

Requirements

  • ▹Strong Linux systems administration and troubleshooting skills (performance, memory, I/O, security, networking, clustering, storage)
  • ▹Good understanding of networking concepts and protocols such as DNS, TCP/IP and SSL/TLS
  • ▹Experience supporting and troubleshooting complex mission-critical production systems
  • ▹Strong diagnostic ability across the application, database, storage and infrastructure tiers
  • ▹Experience with cloud platforms such as AWS, Azure or GCP in production environments
  • ▹Experience operating or troubleshooting Kubernetes or similar orchestration platforms
  • ▹Familiarity with database administration concepts across RDBMS and/or NoSQL systems (MongoDB preferred)
  • ▹Experience with backup, restore and disaster recovery workflows
  • ▹Basic scripting or coding ability and comfort reading production code or automation
  • ▹Excellent written and verbal communication skills
  • ▹Based in Dublin; after ramp-up, a permanent Wednesday-Sunday 9am-6pm work week with 3 in-office days

Nice to have

  • ▹Experience with MongoDB products such as Atlas, Cloud Manager, Ops Manager, Compass or Kubernetes Operator
  • ▹Experience with DevOps and Infrastructure-as-Code practices
  • ▹Experience with authentication systems such as LDAP, Kerberos or Active Directory
  • ▹Experience with monitoring and observability tools such as Prometheus, Grafana, Nagios or New Relic
  • ▹Experience managing large-scale databases
  • ▹Exposure to AI-related technologies such as Vector Search
  • ▹Coding experience in Python, Go, Java, Ruby, C/C++ or similar languages
  • ▹Experience supporting weekend or non-standard coverage models

Soft skills

Patience, empathy and a genuine desire to help customers and teammatesAbility to stay calm under pressure and solve problems in real timeEffective collaborationStrong learning agility and willingness to ramp quickly on new technologies

What we offer

  • ▹Employee affinity groups
  • ▹Fertility assistance
  • ▹Generous parental leave policy

About the company

MongoDB is built for change, empowering customers and employees to innovate at the speed of the market. Its cloud-native platform, MongoDB Atlas, is a globally distributed, multi-cloud data platform available across AWS, Google Cloud and Microsoft Azure, serving over 67,000 customers, including 75% of the Fortune 100.