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Senior Implementation Engineer (EMEA)

Docker
Backend Developer • Senior • Remote • Full-time • 📍 England
📄 View original listing (EN)

Docker's Customer Success team, which supports customers of Docker Hub, the world's largest container registry service, is looking for a Senior Implementation Engineer in EMEA to execute customer onboarding initiatives. The role focuses on guiding customers who are just getting started with Docker, ensuring a smooth and seamless onboarding process, timely provisioning, and high customer satisfaction during internal team-to-team transitions. Docker does not offer visa sponsorship for this role.

Stack

Docker

Responsibilities

  • ▹Partner with Customer Success, Sales, Operations, and Support teams to establish and refine customer onboarding operations
  • ▹Guide customers through the initial customer journey and deliver customer-centric solutions to improve the overall experience
  • ▹Iterate and improve on strategies and automations that streamline current workflows and tooling
  • ▹Contribute to the team knowledge base when finding solutions to common situations
  • ▹Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
  • ▹Ensure smooth transitions between CS, Sales, Onboarding, and Support teams and foundational success for ongoing customer relationships
  • ▹Provide personalized customer onboarding with efficient, automated workflows
  • ▹Build and maintain strong customer relationships throughout onboarding and migration before transitioning to Customer Success Management
  • ▹Maintain target metrics related to provisioning, onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment

Requirements

  • ▹Minimum 4+ years of professional, full-time, post-grad experience working with external customers and internal sales, support, and success teams in a similar customer onboarding/implementation engineering role
  • ▹Direct customer-facing, professional client/customer onboarding experience
  • ▹Demonstrated, deep understanding of and experience with SaaS platforms and cloud-based technologies
  • ▹Strong cross-functional collaboration and customer relationship management
  • ▹Excellent problem-solving and communication skills
  • ▹Proven track record of adapting, evolving, and continuously learning about cutting-edge technologies

Soft skills

Natural leadershipExcitement for a start-up environment and willingness to get into the weeds as part of the teamSense of humor and humilityCustomer-centric mindsetLove of finding solutions to challenging problemsComfort with conflict and difficult conversations, valuing transparent communication

What we offer

  • ▹Freedom and flexibility to fit work around your life
  • ▹Designated quarterly Whaleness Days plus an end-of-year Whaleness break
  • ▹Home office setup
  • ▹16 weeks of paid parental leave (after 6 months of employment)
  • ▹Technology stipend equivalent to $100 USD net/month
  • ▹PTO plan that encourages taking time off
  • ▹Training stipend for conferences, courses, and classes
  • ▹Equity in a growing start-up
  • ▹Docker swag
  • ▹Medical benefits, retirement, and holidays varying by country
  • ▹Remote-first culture with offices in Seattle and Paris

About the company

Docker is one of the most loved brands in developer tooling, trusted by more than 20 million monthly users with over 20 billion container image pulls. Developers rely on Docker Desktop, Docker Hub, and Docker Scout to build, share, and run applications. Docker is a globally distributed, remote-first team providing the sandboxed environments, verified images, and secure infrastructure that make autonomous AI workflows trustworthy by default.