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Senior Technical Success Manager

Amplitude
Backend Developer • Senior • On-site • Full-time • 📍 London
📄 View original listing (EN)

Amplitude is hiring a Senior Technical Success Manager - Majors (Enterprise) who owns customer deployment, adoption and value realization across the digital analytics platform for a portfolio of 20-30 accounts, from presales through implementation, adoption, renewal and expansion. The role requires strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns and AI agent configuration. Candidates must speak fluent English. The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers.

Responsibilities

  • ▹Own customer deployment, adoption and outcomes for a portfolio of 20-30 accounts, from presales through renewal
  • ▹Lead deployment planning and implementation: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of internal and partner delivery, project reporting
  • ▹Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
  • ▹Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals and deepen stakeholder engagement
  • ▹Drive product adoption via live working sessions, identifying new use cases and showcasing new platform capabilities
  • ▹Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
  • ▹Build and deliver executive business reviews connecting Amplitude usage to measurable business impact
  • ▹Partner with Account Executives on renewals and expansion: building the value story, coaching champions, identifying growth opportunities
  • ▹Serve as the voice of the customer internally, channeling product feedback, market needs and customer priorities
  • ▹Continuously improve operations: develop repeatable playbooks, share best practices, find ways to drive outcomes at scale

Requirements

  • ▹5+ years of experience in Customer Success, Technical Account Management or a similar customer-facing role in B2B SaaS
  • ▹2+ years leading enterprise software deployments where change management and foundational data governance were core priorities
  • ▹2+ years managing a portfolio of 20+ Majors/Enterprise accounts
  • ▹Fluent English (mandatory)
  • ▹Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
  • ▹Experience training or enabling non-technical teams to become data-sufficient
  • ▹Excellent communication skills to influence everyone from a data engineer to a C-level executive
  • ▹Expert-level project management skills and the ability to thrive in an independent, fast-paced environment

Nice to have

  • ▹Prior experience with digital analytics, product analytics or adjacent data/experimentation platforms
  • ▹Background in consulting, solutions delivery or implementation
  • ▹Experience using Amplitude as a practitioner

Soft skills

Business acumen: understanding each customer's business model, growth levers and prioritiesTechnical fluency in data architecture, instrumentation, taxonomy design and AI agent workflowsDelivery excellence and ruthless prioritization across a portfolioPrescriptive customer guidance and accountabilityDiagnostic thinking: recognizing adoption gaps and technical blockers earlyCuriosity and self-sufficiency, running toward ambiguityAI innovation: embedding AI in day-to-day workflows

About the company

Amplitude is the leading AI analytics platform, helping over 4,700 customers — including Atlassian, Burger King, NBCUniversal, Square and Under Armour — build better products and digital experiences. With AI Agents embedded across the platform, teams can analyze, test and optimize user experiences faster than ever; ranked #1 across multiple categories in G2 reports.

Languages: Angol (folyékony, kötelező)