Technical Account Manager (Remote Europe)
n8n is looking for a Technical Account Manager to own the technical success of its strategic top-tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you partner closely with customers and internal teams to ensure top-tier accounts get the guidance, support, and operational excellence they need to succeed.
Responsibilities
- ▹Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers and lead the technical handoff from Sales Engineering
- ▹Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders
- ▹Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability
- ▹Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes
- ▹Oversee technical support intake, issue management, critical incidents, and high-severity support cases
- ▹Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams
- ▹Analyze support activity, recurring issues, and usage patterns to drive preventative action plans
- ▹Triage product issues, bugs, and feature requests, and contribute lightweight fixes or pull requests where appropriate
Requirements
- ▹Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role
- ▹Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- ▹Experience diagnosing performance, reliability, and scalability challenges in production environments
- ▹Ability to translate complex technical topics into actionable recommendations for technical and business stakeholders
- ▹Confidence in building trust with senior technical stakeholders and aligning internal teams
- ▹Experience collaborating with Support, Product, Engineering, and Customer Success teams
- ▹Strong DevOps and infrastructure experience, including Docker, Kubernetes, self-hosted deployments, and cloud environments
Nice to have
- ▹At least 6 months of experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, or Node-RED
- ▹Familiarity with AI / LLM integrations, agentic workflows, or AI-enabled automation use cases
- ▹Experience supporting both self-hosted and SaaS enterprise customers, especially in regulated environments
- ▹Background working with open-source, developer-first, or technical platform products
- ▹Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company
Soft skills
What we offer
- ▹Competitive compensation and equity ownership in n8n
- ▹Work/life balance: in Europe 30 days of vacation plus local public holidays
- ▹Health and wellness benefits according to local country norms
- ▹Pension contributions and financial security benefits per local norms
- ▹Career growth budget of EUR 1,000 per year for courses, books, events, or coaching
- ▹Remote-first work across Europe with regular team off-sites
- ▹USD 100 per month to support open-source projects you care about
- ▹Unlimited AI budget to explore the best productivity tools
- ▹Regular hackathons and a transparent, open culture
About the company
n8n is an open workflow orchestration platform built for the AI era, combining the freedom of code with the speed of no-code. Founded in 2019, it has grown to a team of over 260 people across Europe and the US, with its centre of gravity in Berlin. The community counts more than 650,000 active developers and 190K+ GitHub stars, and the company is backed by investors such as Sequoia and SAP at a $5.2bn valuation.