Senior Technical Customer Success Manager
Sentry is expanding its Technical Customer Success team to support a growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you will be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value, and uncover new growth opportunities. The role is highly cross-functional, collaborating with Account Executives, Sales Engineers and Engineering teams, and requires strong technical expertise and a deep understanding of the Software Development Life Cycle. This is a one-year fixed-term contract with the potential for conversion afterwards.
Responsibilities
- ▹Become a Sentry product expert and support customers in achieving their goals using the platform
- ▹Drive customer success and health through effective onboarding, adoption, value realization and retention
- ▹Collaborate with key customer stakeholders to define business and technical objectives and work to achieve them
- ▹Act as a trusted, strategic advisor to each assigned customer, driving best practices, innovation and long-term success
- ▹Partner with the sales team to identify and drive expansions and new opportunities
- ▹Advocate for customers internally, communicating their needs and helping prioritize improvements
Requirements
- ▹Strong technical background is required for success in this role
- ▹BA/BS degree in CS or a Computer Engineering-related field or equivalent experience (mandatory)
- ▹5+ years of experience in Customer Success, Account Management, Management Consulting or another customer-facing role
- ▹Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools and/or broader cloud-native application infrastructure platforms
- ▹Experience working with complex, multi-divisional, multi-geographical customers
- ▹Impressive executive presence and communication abilities
- ▹Experience working with cross-functional teams (Sales, Product, Marketing, Professional Services)
Nice to have
- ▹Past experience as a developer/DevOps
- ▹Extensive knowledge in application monitoring, Logs, Metrics, Traces
Soft skills
About the company
Sentry helps developers fix errors and performance issues before users notice them; it is today's application monitoring standard, trusted by more than 200,000 organizations, and is an open-source company building an AI-native future.