Senior Backend Engineer – Customer Support Platform

Stack

Responsibilities

• ▹Refine and scale the support ecosystem that leverages Wise's Generative AI engine
• ▹Engineer the logic and user experience connecting customers to AI capabilities (not building the underlying LLM engine itself)
• ▹Build robust, scalable architecture as chat becomes the primary support channel
• ▹Help shape the product roadmap, not just implement it
• ▹Work closely with backend, frontend, iOS, and Android engineers, plus a Product Manager, Analyst, and Designer

Requirements

• ▹6+ years of experience in backend engineering
• ▹Experience with a modern JVM stack (Java 25, Spring Boot 4)
• ▹Strong engineering fundamentals: distributed systems, architectural trade-offs, clean code
• ▹Track record of writing clean, maintainable code and belief in code reviews and continuous improvement
• ▹Deep familiarity with backend development, databases, synchronous/asynchronous communication, and distributed systems

Soft skills

About the company

Wise is a global technology company building the best way to move and manage the world's money.