Forward Deployed Engineer (FDE), Healthcare – Seattle

Stack

Responsibilities

• ▹Own the technical solution end to end, from customer discovery and workflow scoping through architecture, hands-on implementation, evaluation, production deployment, adoption and handoff
• ▹Partner credibly with customer engineers, operators and domain experts to frame ambiguous problems, define scope and translate payer, provider or health-system workflows into technical requirements and measurable outcomes
• ▹Design and implement production AI applications and agentic systems that integrate with customer infrastructure, enterprise APIs, data platforms, electronic health records, claims systems and operational tools
• ▹Build with appropriate safeguards for protected health information (PHI), HIPAA, privacy, security, authorization, governance, auditability and other regulated-delivery requirements
• ▹Define and operationalize evaluations, validation evidence, human-review workflows, escalation paths and launch criteria that measure model and system quality against customer-specific acceptance thresholds
• ▹Use evaluation results, error analysis, observability and customer feedback to improve system reliability, performance, model selection, workflow impact and production readiness
• ▹Distill deployment learnings into reference architectures, interoperability and integration patterns, evaluation harnesses, security controls and reusable technical primitives for healthcare and other regulated enterprise environments

Requirements

• ▹6+ years of software engineering, ML/AI engineering, solutions engineering, technical consulting or comparable experience, with the technical depth
• ▹Has operated as a senior engineer, tech lead or deployment owner trusted to make technical decisions in ambiguous environments
• ▹Deeply hands-on; has personally owned technical discovery, architecture, implementation, evaluation, productionization and handoff for complex customer-facing or enterprise systems
• ▹Healthcare experience including payer workflows, provider operations, EHR systems or interoperability standards such as Epic, HL7 and FHIR
• ▹Exposure to provider or health-system workflows such as clinical operations, revenue cycle management, patient access or contact centers; or to EHR and interoperability technologies such as Epic, Oracle Health/Cerner, MEDITECH, HL7, FHIR or health information exchanges
• ▹Has shipped complex systems as a forward deployed or customer engineer, an engineer inside a payer, provider or health system, a builder at an EHR, interoperability, revenue cycle, payer-tech or healthcare infrastructure company, a hands-on technical consultant or integrator, a solutions architect for regulated enterprises, or a technical founder or early engineering leader
• ▹Strong judgment on AI evaluation, privacy, security, governance and reliability

Soft skills

What we offer

• ▹Hybrid work model with 3 days in the office per week
• ▹Relocation assistance

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Forward Deployed Engineering team partners with healthcare organizations to deploy production AI systems across clinical, operational and member-facing workflows.