DevOps Engineer (Observability)

Stack

Responsibilities

• ▹Lead the end-to-end architecture and delivery of key observability platform components, focused on reliability, scalability and usability
• ▹Drive consistency and quality across all observability signals (logs, metrics, traces, continuous profiling)
• ▹Serve as a technical advisor and mentor across the platform org, guiding design decisions
• ▹Go deep in one or more problem areas (e.g. high-cardinality telemetry, distributed tracing correlation, compute cost insights)
• ▹Collaborate with product teams, SREs and developer experience groups to understand telemetry needs
• ▹Design and build developer-friendly tooling and APIs for incident response, performance analysis and platform debugging
• ▹Leverage and optionally contribute to open-source standards like OpenTelemetry
• ▹Champion a pragmatic approach to observability, balancing performance, cost and user value

Soft skills

What we offer

• ▹Remote-first work

About the company

Twilio delivers communications solutions to hundreds of thousands of businesses and empowers millions of developers to build personalized customer experiences, with a remote-first culture.