Senior ServiceNow Engineer

Stack

Responsibilities

• ▹Develop and enhance ServiceNow functionality with server- and client-side scripting: Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs
• ▹Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces and UI Builder interfaces
• ▹Build and customize Employee Center, portals, widgets and Angular-based UI components
• ▹Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows and Integration Hub actions, including custom integrations and automation
• ▹Manage notifications, templates, mail scripts, dashboards, reports and performance analytics
• ▹Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability
• ▹Serve as technical liaison between architects and developers, ensuring alignment with design standards
• ▹Conduct code reviews and enforce development best practices
• ▹Manage instance upgrades, cloning, data archiving, replication and domain separation configurations
• ▹Design and support integrations with external systems: SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, AI-enabled automation use cases

Requirements

• ▹Bachelor's degree in Computer Science, Information Systems or equivalent professional experience
• ▹5+ years of hands-on ServiceNow development experience in enterprise-scale implementations
• ▹Advanced server- and client-side scripting, API development and platform configuration skills
• ▹Strong working knowledge of ITSM, ITOM and ITAM modules
• ▹Experience managing platform upgrades, instance cloning and multi-instance environments
• ▹Demonstrated experience with Integration Hub, REST integrations and external system connectivity
• ▹Familiarity with Domain Separation and multi-tenant architecture
• ▹ServiceNow Certified System Administrator, CSA, required
• ▹Proven ability to mentor developers and provide technical leadership
• ▹Strong analytical, troubleshooting and cross-functional collaboration skills

Nice to have

• ▹ServiceNow Certified Application Developer, CAD, preferred

Soft skills