DevOps Engineer (Global)

Stack

Responsibilities

• ▹Build, maintain and optimize CI/CD pipelines for web products, websites and internal services in Jenkins and GitLab CI/CD
• ▹Support the gradual migration of deployment processes from Jenkins to GitLab CI
• ▹Ensure stable, repeatable and predictable deployments with rollback mechanisms and minimal manual steps
• ▹Set up and maintain Docker-based runtime environments for web applications and services
• ▹Standardize Docker, docker-compose, deployment scripts and runtime configurations
• ▹Administer Linux servers in production: configuration, patch management, troubleshooting, performance analysis
• ▹Automate infrastructure setup, configuration management and maintenance with Ansible and Bash
• ▹Maintain web infrastructure: Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching and basic security rules
• ▹Set up, maintain and improve monitoring, logging and alerting for production systems
• ▹Analyze deployment failures and production incidents, determine root cause and propose preventive actions
• ▹Support backup/restore, monitoring and basic troubleshooting for MySQL/PostgreSQL
• ▹Ensure reliability and stability of production systems
• ▹Take part in post-incident reviews and prepare technical conclusions after incidents
• ▹Implement and maintain security practices for Linux and web infrastructure: hardening, access control, updates, closing vulnerabilities
• ▹Document infrastructure solutions, deployment workflows, configurations and important changes
• ▹Coordinate production changes with the team, warn about risks and make no critical changes without transparent communication
• ▹Proactively identify weak points in deployment, infrastructure and application architecture that may lead to instability and initiate fixes

Requirements

• ▹3+ years of Linux server administration in production (systemd, networking, firewall, SSH, logging, storage, processes, performance troubleshooting)
• ▹Solid understanding of networking technologies and protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, WebSockets, reverse proxy, routing, network diagnostics)
• ▹Practical experience with Docker and docker-compose (runtime environments, networking, volumes, debugging, optimization)
• ▹Experience building and maintaining CI/CD (Jenkins, GitLab CI/CD), including automated deployment, rollback and minimizing downtime
• ▹Experience automating infrastructure and configurations (Ansible)
• ▹Experience with Nginx (reverse proxy, SSL, routing, deploying web applications)
• ▹Understanding of SRE principles: reliability, observability, incident response, root cause analysis
• ▹Experience with monitoring and logging (Prometheus, Grafana, ELK/Promtail, Sentry or similar) and building alerting strategies
• ▹Basic to intermediate experience administering MySQL/PostgreSQL (backup/restore, monitoring, troubleshooting)
• ▹Understanding of Linux and web infrastructure security best practices (hardening, access control, SSL/TLS, patching, vulnerability handling)
• ▹Strong troubleshooting skills: localizing problems, root cause analysis, preventive actions
• ▹Independence and ownership working on infrastructure tasks end to end

Nice to have

• ▹Experience with AWS, GCP or other cloud platforms
• ▹Experience with Cloudflare and Terraform
• ▹Supporting a large number of production hosts and modernizing legacy infrastructure
• ▹Understanding of high-availability solutions (Keepalived, replication, failover)
• ▹Experience with Redis, RabbitMQ, Memcached
• ▹Understanding of MySQL/PostgreSQL replication
• ▹Basic Python or Go skills
• ▹Experience administering WordPress/headless WordPress
• ▹Experience running post-incident reviews and RCA

Soft skills

What we offer

• ▹Services provided during business hours
• ▹Unique art spaces in Kyiv near Vasylkivska metro station, or the option to work remotely
• ▹Trust-based communication and no activity trackers
• ▹Balance between project workload and personal time, plus an internal medical policy
• ▹Creative community and a people-oriented culture built on mutual feedback
• ▹Rewards for referring friends
• ▹Competitive compensation in USD
• ▹Paid onboarding and access to the corporate library

About the company

SupportYourApp is an international Intelligent Support-as-a-Service company that has provided business process outsourcing (technical and user support) to IT companies worldwide for 15 years. Its team has 1500+ specialists, it supports clients in 60 languages and works with MasterCard, Calm and MacPaw.