Customer-Focused System Engineer

Stack

Responsibilities

• ▹Act as a trusted advisor to customers, supporting network design, integration, testing and commissioning of Net Insight's Synchronization Solutions
• ▹Lead technical investigations, troubleshooting and performance analysis in complex customer environments
• ▹Develop and deliver technical documentation, workshops and customer training sessions
• ▹Work closely with a global network of resellers and system integration partners, providing technical guidance throughout the project lifecycle
• ▹Travel regularly to support customers and partners during project execution phases
• ▹Collaborate with R&D and sales engineering teams to share insights and continuously improve the customer experience

Requirements

• ▹5+ years of experience in Systems Engineering (preferably both hardware and software)
• ▹Strong understanding of IP networking, L2/L3, and complex system integrations
• ▹Proven ability to lead technical investigations and drive projects forward

Soft skills

About the company

Net Insight is transforming live broadcasting, giving millions of viewers worldwide access to major live events. Since 2021 the company has been scaling a new Synchronization business unit built around its Zyntai platform, which has made a major impact on the global 5G market. The role is based at the company's headquarters in Sweden with hybrid flexibility.