Helpdesk Agent

About Us Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us! Envipco offers a high energy, fast-paced environment with excellent growth opportunities. Responsibilities Receiving requests from users of RVM machines (by phone, email, ticketing system). Diagnosing problems related to hardware (sensors, input modules, touchscreen) and software (machine control, user interface, integration with external systems). Providing remote technical support: analyzing machine logs, resetting devices, updating RVM software. Cooperating with the field service team in escalating issues that require on-site service intervention. Providing guidance to users (stores, collection points) on daily machine operation, basic maintenance, and fault reporting. Creating and updating technical documentation, user manuals, and procedures for customers and service technicians. Monitoring machine status and suggesting improvements related to reliability and operational efficiency.