Lead Hardware Deployment Engineer

Responsibilities

• ▹Lead, hire, and develop a dedicated hardware deployment team (deployment engineers, technicians, repair technicians) with full ownership of team structure and staffing
• ▹Own L11 rack integration and compute hardware bring-up across multiple data halls concurrently, from delivery dock to healthy production handoff
• ▹Drive aggressive bring-up timelines: 95%+ node availability within days of rack delivery, 100% closure within one week per data hall
• ▹Own post-L11 hardware health, running systematic health pushes to sustain greater than 98% node availability before turnover to operations
• ▹Internalize non-RMA hardware repairs to maximize recovery, minimize backlogs, and reduce dependence on OEM turnaround times
• ▹Develop and enforce vendor SLAs for OEM and supplier responsibilities, preventing accumulation of unrepaired hardware
• ▹Perform root cause analysis of hardware failures found during L11 and drive corrective actions with vendors and internal engineering
• ▹Partner with site operations on hardware debugging and repair, and train site operations teams for future deployments
• ▹Build, document, and continuously improve deployment processes, tooling, and training so bring-up capability scales across sites

Requirements

• ▹5+ years of hands-on experience deploying, integrating, or repairing compute/server hardware at data center scale
• ▹Direct experience with L11 (rack-level) integration and bring-up of GPU or accelerator-based systems
• ▹Demonstrated experience leading technician or engineering teams in a fast-paced deployment, manufacturing, or data center environment
• ▹Deep troubleshooting skills across servers, GPUs, NVLink/fabric interconnects, high-speed networking, and liquid cooling systems
• ▹Willingness to work on-site in Memphis, TN, including extended hours and weekends during critical bring-up phases

Nice to have

• ▹Experience with NVIDIA GB200/GB300 NVL72 or similar rack-scale liquid-cooled GPU systems
• ▹Experience standing up a new team or function from scratch, including hiring, training, and process development
• ▹Experience managing OEM/ODM vendor relationships (e.g., Dell, Supermicro), including SLA definition and enforcement
• ▹Experience with hardware failure analysis, RMA processes, and component-level repair strategies at fleet scale
• ▹Experience with data center automation, burn-in/validation tooling, and hardware health telemetry
• ▹Track record of driving step-change improvements in deployment velocity or cost

Soft skills

About the company

The company's mission is to build AI systems that accurately understand the universe and help humanity in its pursuit of knowledge. The team is small, highly motivated, and operates with a flat structure focused on engineering excellence, expecting every employee to be hands-on and take initiative.