ServiceNow Developer (Space Industry)

Stack

Responsibilities

• ▹Take part in ServiceNow implementation, enhancement and optimisation projects
• ▹Analyse business requirements and turn them into scalable ServiceNow solutions
• ▹Design, configure and develop solutions on the ServiceNow platform, primarily within the ITSM module
• ▹Develop and maintain workflows, integrations, catalog items, business rules, script includes and other custom platform components
• ▹Implement new functionality and enhancements according to business and technical requirements
• ▹Troubleshoot complex issues, perform root cause analysis and implement long-term fixes
• ▹Review, optimise and refactor custom code for performance, maintainability and ServiceNow best practices
• ▹Support platform upgrades, patches and releases, including testing and validation
• ▹Monitor and maintain integrations and APIs
• ▹Keep technical documentation for configurations, integrations and custom developments up to date
• ▹Collaborate with stakeholders, consultants and Agile teams
• ▹Recommend and implement continuous improvements to platform functionality, performance and user experience

Requirements

• ▹4+ years of hands-on experience with the ServiceNow platform
• ▹ServiceNow CSA (Certified System Administrator) certification
• ▹Strong experience and deep knowledge of ServiceNow ITSM
• ▹Advanced JavaScript scripting skills
• ▹Experience in Agile/Scrum environments and familiarity with ITIL practices
• ▹Strong problem-solving and analytical skills
• ▹Fluent English (B2/C1)
• ▹Strong communication skills for working with cross-functional teams
• ▹Ability to document processes and share knowledge
• ▹Openness to occasional business trips abroad and visits to the Katowice office
• ▹Located in Poland with EU citizenship

Nice to have

• ▹Additional ServiceNow certifications (e.g. CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM)
• ▹Experience with other ServiceNow modules such as HRSD, SLO or ITOM
• ▹French (B2/C1)

Soft skills

What we offer

• ▹Luxmed and Medicover Sport
• ▹Worksmile
• ▹Educational and language learning platforms
• ▹Referral bonus
• ▹Life insurance
• ▹Certifications paid by the company
• ▹Conferences and Tech Lunches
• ▹Option to join internal communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
• ▹Local kindergarten
• ▹Free parking
• ▹Fresh fruit
• ▹Workation

About the company

Sopra Steria is one of Europe's largest tech companies, known for consulting, digital services and software development. It operates in nearly 30 countries with more than 55,000 employees. The Polish branch has run as a Global Delivery Center in Katowice since 2007, with around 1,000 specialists.