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· Principal
Senior/Staff AI Engineer - Remote Care
AI / ML Engineer
• Principal
• Remote
• Vollzeit
•
Milano, Italien
Doctolib's Remote Care stream is looking for an AI Engineer to build AI-powered tools that transform care beyond in-person encounters, from patient messaging to telehealth. The work is developing agentic systems across the Patient Messaging platform and Telehealth software. Location: Milan, Italy, hybrid (up to 2 remote days per week).
Responsibilities
- ▹Design, ship and operate production-grade agentic systems with strong observability, fallback mechanisms and fail-safe behaviors
- ▹Build and improve AI agents, orchestration systems and core agentic capabilities including memory, reasoning, tool adapters and multi-agent coordination
- ▹Partner with Machine Learning Engineers to design and implement evaluation pipelines, security/safety guardrails and metrics
- ▹Own performance, observability and security: monitoring dashboards, SLO/SLI definition and security posture, with a focus on medical data sensitivity
- ▹Contribute to full-stack development when needed to deliver end-to-end features for healthcare professionals
- ▹Mentor and enable software engineers to build confidently in an agentic AI world
Requirements
- ▹4+ years of experience as a software engineer, with hands-on experience in AI/ML systems, including the full lifecycle of an AI product from evaluation and launch to production iterations
- ▹2+ years of experience with Python and AI/ML engineering practices including automated testing, CI/CD and DevOps ("you build it, you run it")
- ▹Comfortable with full-stack development, including React/TypeScript or Kotlin when needed
- ▹Product-oriented and able to guide teammates on trade-offs between business needs and technical constraints
- ▹Fluent English in day-to-day work with the team
Nice to have
- ▹Experience building multi-agent systems or working with agent development frameworks
- ▹Experience with AI products for enterprise or professional users
- ▹Experience in the medical domain, healthcare tech, or regulated AI-based SaMD (Software as Medical Device)
Soft skills
Product orientationMentoringEnabling teammatesCommunication
What we offer
- ▹Supplementary health insurance, with the option to include family members in the household
- ▹Retirement funds partnership with Ciao Elsa
- ▹Flexible workplace policy with hybrid and office-based mode
- ▹Electronic meal vouchers (8.00 EUR per worked day), Foorban fridges and office breakfast
- ▹Work from abroad for up to 10 days per year
- ▹Parent Care Program, including 100% paid parental leave
- ▹DoctoGrowth long-term employee value sharing plan
- ▹Free mental health and coaching services via Moka.care
- ▹Package for caregivers and workers with disabilities: adapted remote policy, extra days off for medical reasons, psychological support
- ▹Wellhub partnership and free access to the gym in the Milan office with 3 classes per week (yoga, pilates, functional training)
- ▹Reimbursement of public transportation
- ▹Relocation support in case of international mobility
- ▹Access to the best AI tools for coding and development, plus dedicated training
About the company
Doctolib builds products that improve the daily lives of care teams and patients, on a single fully cloud-native platform supporting web and mobile interfaces, multiple languages and country-specific requirements. The stack is Rails, TypeScript, Java, Python, Kotlin, Swift and React Native.
Languages: Angol: folyékony
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