Support Engineer – Blue Prism Infrastructure

Responsibilities

• ▹Provide day-to-day operational support for Blue Prism (on-prem) environments
• ▹Diagnose and resolve customer-reported issues (Application Server, Robot runtime, HUB, permissions, queue management)
• ▹Analyze issues to determine platform, infrastructure, or solution-design root causes
• ▹Plan, coordinate, and execute Blue Prism platform upgrades and version transitions
• ▹Coordinate SQL Server upgrades with database teams
• ▹Support setup of Blue Prism reporting databases
• ▹Plan and execute failover server configurations
• ▹Perform routine system maintenance (health checks, configuration reviews, documentation)
• ▹Maintain and improve Dynatrace monitoring
• ▹Act as a trusted technical contact for clients
• ▹Collaborate with BP3 architects and senior engineers on complex issues
• ▹Contribute to documentation, runbooks, and knowledge transfer

Requirements

• ▹Hands-on experience supporting Blue Prism in production environments
• ▹Solid understanding of Blue Prism architecture (Application Server, HUB, runtime resources, database dependencies)
• ▹Experience planning and executing Blue Prism upgrades and patching cycles
• ▹Working knowledge of Microsoft SQL Server (query writing, connectivity troubleshooting)
• ▹Windows Server administration (log analysis, service management, PowerShell scripting, permissions)
• ▹Experience in support or managed services environments
• ▹Ability to work independently, manage competing priorities, and communicate clearly

Nice to have

• ▹Familiarity with Dynatrace or comparable APM/infrastructure monitoring tools
• ▹Experience configuring failover and high-availability setups
• ▹Enterprise networking fundamentals (DNS, load balancers, SSL/TLS, firewall rules)
• ▹Prior client-facing consulting or enterprise support experience
• ▹Exposure to other RPA platforms (Automation Anywhere) or workflow platforms (IBM BAW, Camunda)

Soft skills

What we offer

• ▹Equal opportunity employer
• ▹100% employer-paid basic health insurance
• ▹Employer HSA contributions
• ▹50% employer-paid dental and vision insurance
• ▹401(k) with matching employer contributions
• ▹100% employer-paid life, AD&D, and LTD insurance
• ▹Student loan reimbursement
• ▹Cell phone reimbursement
• ▹Voluntary accident and critical illness insurance
• ▹Open (unlimited) PTO

About the company

BP3 works in intelligent automation, with a managed services team supporting and evolving Blue Prism and other RPA/workflow platforms.