Principal Product Manager, Cloud Reliability and Premium Connectivity Services

Responsibilities

• ▹Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle
• ▹Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews
• ▹Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans
• ▹Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries
• ▹Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability

Requirements

• ▹Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain
• ▹12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management, or a Bachelor's degree in a technical field
• ▹Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S
• ▹Proven experience with cloud-native services at hyper-scalers or major SaaS providers
• ▹Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles

Nice to have

• ▹Experience leveraging AI/ML technologies, predictive analytics, or AIOps frameworks to automate cloud incident detection, proactive root-cause analysis, and infrastructure reliability improvements
• ▹Product management and data analytics expertise: translating complex customer needs into actionable product requirements, strong data analytics skills
• ▹Enterprise networking and Zscaler expertise: deep understanding of global transit architectures, underlays, and networking technologies (routing protocols, MPLS, WAN, NaaS), plus hands-on experience with Zscaler products (ZIA, ZPA, ZDX)

Soft skills

What we offer

• ▹US base pay range: $171,500-$245,000 USD, excludes commission/bonus/equity and benefits
• ▹Various health plans
• ▹Time off plans for vacation and sick time
• ▹Parental leave options
• ▹Retirement options
• ▹Education reimbursement
• ▹In-office perks

About the company

Zscaler accelerates digital transformation so its customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, it leverages the world's largest security data lake to power its cloud-native Zero Trust Exchange platform, securely connecting users, devices, and applications from any location.